All Lashes of change products have been manufactured and tested for safety and non-irritation, however, we recognise everyone is an individual and we cannot guarantee that there may not be an occasional reaction to our products. We accept that in rare circumstances, some individuals may have a reaction due to a number of issues beyond our control, including sensitivities personal to themselves.
We want to give you confidence to purchase and so Lashes of Change guarantees unsurpassed quality and integrity in our products. We offer a 100% money back guarantee and complete customer satisfaction within the first 30 days of purchase. We call this our 30 day HAPPINESS promise to you.
In the unlikely event of a manufacturing fault, or if not satisfied with the quality of product, we will arrange to replace or refund the products at no cost to the customer within 30 days of purchase. Please note any postage paid can not be refunded.
To return an item, please email hello@lashesofchange.com and our friendly Customer Service team will provide you with further instructions.
Please note: The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Lashes of change will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you believe that your purchase has a fault, please call or email our friendly Customer Service team at hello@lashesofchange.com with your order number and the details of the fault. Our team will happily assist you further.